We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information:
- Name
- Phone number
- Email address
- Billing-related details (when provided by you)
Non-Personal Information:
- IP address
- Browser type
- Device information
- Website usage data
2. How We Use Your Information
We use your information to:
- Provide energy bill payment assistance
- Respond to your inquiries and support requests
- Improve our website and services
- Communicate important updates related to your request
3. Information Sharing
We do not sell or rent your personal information.
We may share your information only when necessary to:
- Provide the requested service
- Comply with legal obligations
- Protect our rights and prevent fraud
4. Data Security
We take reasonable measures to protect your personal information using secure systems and processes. However, no method of transmission over the internet is 100% secure.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Optimize our services
You can choose to disable cookies through your browser settings.
6. Third-Party Services
We may use third-party tools or services to support our operations (such as analytics or communication tools). These third parties are required to handle your information securely.
7. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Request correction or deletion
- Opt-out of certain communications
To make a request, contact us using the details below.
8. Disclaimer
We are an independent service provider and are not affiliated with any utility companies. We do not represent or claim to be any official energy provider.